What is Credentialing Agents?

Credentialing Agents is a team of autonomous AI agents that runs onboarding and credentialing for healthcare staffing agencies end to end — from ATS placement to a compliant, signed-off, cleared-to-work file. The agents plan requirements, verify licenses at the source, run background checks, chase documents, and route e-signatures.

How fast can a candidate be credentialed?

Days, not weeks. Agents work every requirement in parallel, around the clock — gathering requirements, applying conditional rules, verifying at primary sources, and following up with candidates by text and email.

Which systems and vendors does it work with?

The agents work inside the stack a staffing team already runs: ATS/CRM systems such as Bullhorn and JobDiva, background-check providers, primary-source verification with state boards and registries, reference checks, drug and health screening, e-signature, and two-way email and SMS. A built-in browser and computer handle portals with no API.

Do we have to replace our current credentialing process?

No. There is no rip-and-replace: the agents operate your existing tools, vendors, and process. Trials run in shadow mode alongside your current workflow, and your system of record never moves.

Can we run it ourselves, or is it a managed service?

Both. As a platform, your specialists direct the agents inside your ATS. Or fully managed: send the placement and a supervised team of agents returns a compliant, signed-off, submit-ready file, priced per credentialed clinician.

How is autonomous credentialing kept safe and compliant?

Full autonomy with full accountability: every decision is traced and explainable, every AI call carries a confidence score, humans review irreversible steps with custom checkpoints anywhere, any agent can be paused instantly, and data stays private — encrypted, least-privilege, never used to train external models.

Credentialing Agents

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A conversation, not a form to fill out.

Candidates text and email your agents the way they always talked to a specialist — photos, questions, attachments and all. The agent answers in seconds, files everything, and keeps the thread moving.

Texting that gets work done

They text a photo. The agent takes it from there.

Riverside Staffing

● credentialing agent

SMS

We still need your COVID-19 vaccination record. You can just text a photo right here 📎

COVID-19 VACCINATION RECORD

delivered

Reading image…

COVID-19 vaccination · filed to Immunizations

Got it, thank you! Riverside also needs a booster on file by Aug 1. Have you had one?

Email, worked end to end

Reply to the thread. Everything just files itself.

The agent emails the candidate, reads their reply and its attachments, files each to the right place, and answers back in the same thread — no inbox left to work.

Riverside credentialing — 2 items left

one thread

RARiverside agentto James · 9:12

Hi James — we still need your BLS card and a recent TB test. Just reply with them attached.

JCJames Carterreply · 9:40

Attached my BLS card and TB results. Thanks!

BLS-card.pdfTB-test.jpg

BLS Certification · filedTB Test · filed

RARiverside agentto James · 9:41

Both filed — thank you! Last item is your signed skills checklist. I'll send a one-tap link now.

Audit & takeover

Every conversation, visible and yours to take over.

Your team sees every thread an agent is running, across every channel. Step in on any of them at any moment — the agent hands over the full context.

Team inbox

every channel · every candidate

James Carter
Got it — filed your COVID card…
agent
Maria Lopez
Both filed, thank you!
agent
David Kim
I don't get why you need this again
escalatedyou took over

full transcript · searchable · exportableTake over →

Candidates can fill out an entire form just by chatting — no portal required.

Questions

Which channels do the agents communicate on?

Two-way SMS and email today, plus portal messaging — with each contact reached on the channel they actually respond to. Facilities and vendors typically get email; candidates overwhelmingly get text.

Can candidates send photos and attachments?

Yes — that's the point. A candidate can text a photo of a vaccine card or license, or reply to an email with attachments, and the agent reads each one, files it to the right requirement automatically, and confirms it back in the same conversation.

Can candidates complete forms by chatting?

They can. Instead of opening a portal, a candidate can answer the agent's questions by text or email and the agent fills the form for them — turning paperwork into a normal back-and-forth conversation.

Is the outreach compliant?

Yes — consent capture, instant opt-out handling, and quiet hours are enforced automatically, and every message is logged to the operation for audit.

Can our team see and take over conversations?

Every agent↔candidate thread, on every channel, is visible in one team inbox — auditable, searchable, and exportable. Your team can take over any conversation at any moment, and the agent hands over the full thread and file context so no one repeats themselves. Frustration and sensitive topics are escalated to a human proactively.

See it work a real file.

Thirty minutes, one placement, worked live — start to submit-ready.

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